About

FAQ

• Where is the store based?

  Silves, Portugal

• Do you accept orders placed outside of the US?

  Yes, of course! I ship all orders from Europe to worldwide. Check the list above of the countries I can ship to before placing an order.

• How long will it take to receive my order?

  I take about a week to fulfill your order. Once shipped, most domestic orders (Portugal) take anywhere from 2 to 10 business days to arrive, depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
  Due to Covid-19, shipping may take a bit longer. Be patient, please.

• List of countries Roxynina store ships to

  Portugal

  Europe: Albania, Germany, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Great Britain (Scotland, England and Wales), Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Czech Republic, Romania, Russia, San Marino, Republic of Serbia, Sweden, Switzerland, Turkey, Ukraine, Vatican

  Rest of the world: Afghanistan, South Africa, Angola, Antigua and Barbuda, Saudi Arabia, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Bhutan, Cape Verde, Cameroon, Cambodia, Canada, Chile, Easter Island (Chile), China, Hong Kong (China), Macao (China), Colombia, Comoros, Republic of Congo, Democratic Republic of Congo, Republic of Korea, Democratic People’s Republic of Korea, Ivory Coast (Côte d'Ivoire), Costa Rica, Cuba, Curaçao, Faroe Islands, Greenland, Djibouti, Dominica, Egypt, El Salvador, United Arab Emirates, Ecuador, Eritrea, United States of America, Guam, Puerto Rico, American Samoa, Virgin Islands, Ethiopia, Fiji, Philippines, French Guiana, French Polynesia, Guadeloupe, Martinique, New Caledonia, Reunion, Mayotte, Saint Pierre and Miquelon, Wallis and Futuna, Gabon, Gambia, Ghana, Georgia, Anguilla, Ascension Island, Bermuda, Cayman Islands, Falkland Islands (Malvinas), Bailiwick of Jersey, South Georgia Island, Gibraltar, Bailiwick of Guernsey, Montserrat, Pitcairn, Saint Helena, Tristan da Cunha, Turks and Caicos, British Virgin Islands, Granada, Guatemala, Guyana, Guinea, Equatorial Guinea, Guinea-Bissau, Haiti, Aruba, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Lao People’s Democratic Republic, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malaysia, Malawi, Maldives, Mali, Morocco, Mauritius, Mauritania, Mexico, Mozambique, Mongolia, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, New Zealand, Cook Islands, Tokelau, Oman, Palestine, Panama, Papua New Guinea, Pakistan, Paraguay, Peru, Qatar, Central African Republic, Dominican Republic, Rwanda, Federation of Saint Christopher and Nevis (Saint Kitts and Nevis), Saint Martin, Saint Vincent and the Grenadines, Solomon Islands, Samoa, Saint Lucia, Sao Tome and Principe, Seychelles, Senegal, Sierra Leone, Singapore, Syria, Sri Lanka, Sudan, South Sudan, Suriname, Swaziland, Tajikistan, Thailand, Taiwan, Tanzania, Timor, Chad, Togo, Tonga (includes Niuafo’ou), Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.